Payment Related Questions

Can I use my international credit card for payment?
Answer: Yes
Do I need to open an account?
Answer: No
Can I use someone else's Credit/Debit Card to pay my application fees?
Answer: Yes
Do I have to use my own email address and mobile number for any transaction?
Answer: Yes, it is recommended because you will be notified via email and mobile for every transaction.
What should I do if I don’t receive any sms or email after a successful transaction?
Answer: Please talk to our support center at +8801716388038 from 10AM to 5PM.

Transcript Related Questions

Which Registration Number should be given if I have completed both Bachelor’s and Master’s degree?
Answer: Apply with your Bachelor’s Registration Number and upload your all grade sheets or transcripts (both Bachelor’s and Master’s) in a single PDF file.
What is the domestic courier fee?
Answer: Domestic courier fee is the fee to send your transcript in any place of Bangladesh. The fee for sending a single copy of transcript is 50 BDT and additional 5 BDT is required for each additional copy of transcript.
What is International Courier fee?
Answer: International Courier fee is the fee to send your transcript to your desired country. Transcripts will be sent via international courier services (e.g. DHL, Fedex, Aramex) and a tracking number will be provided to you once it is sent. We charge standard fees provided by the courier services (e.g. DHL, Fedex, Aramex) which varies from country to country.
How to get my Token if I forgot or lost it?
Answer: Go to Forgot Token link and provide your information to get it back.
What to bring if I want to collect my transcript from SUST Controller Office?
Answer: You just need to show your Token to collect your transcript.